CDO 101

CDO Official Business Hours, Fees, and Exchanges

Here are our official business hours (all Mountain Time in the USA - Arizona):

Monday - 8AM to 4PM
Tuesday - 8AM to 4PM
Wednesday - 8AM to 4PM
Thursday - 8AM to 4PM
Friday - 8AM to 4PM
Saturday - 8AM to 12 (Noon)PM
Sunday - CLOSED

The current CDO TIME is:

Here are some notes about our business hours and your ordering:

• There is a .35 fee added to each order. This is a transaction fee placed by our hosting company to cover the cost of an image download. This applies to any order whether it is .01 or 500.00 it doesn't mater how many tubes you order. This .35 is per order not per tube.

•If you have bought a package that you have previously bought from CDO then please send in both receipts. You may exchange these for another package from that same artist only.

• Lost tubes. We will only go back 6 months and it is .50 per tube to replace. PLEASE BACK UP. You can back up to rewritable disks or flash drives anything to make sure you keep your goodies safe. Once you back up just double check to make sure the files made it with no problems. It takes many hours to research your orders and to mail them all back to you. I can not stress enough to make sure you BACK UP!!!!!

• If you place an order that requires manual filling (custom package orders or gift orders) or you have written to our Customer Service Department during business hours we will respond to you that day - even if we have to work a little after 4pm to get you answered.

• If you place an order at 4:01pm MST and it requires manual filling then your order will be filled when we open at 8am the following morning.

• If you write to us with an inquiry/question/concern after the close of business on any given day your email will be answered the following morning when we open.

• If you place an order that requires manual filling after 12pm on Saturday we will fill your order when we open the following Monday at 8am.

• All customer help issues are answered in the order they are received. If you email us just before we open the business day most likely we will not be getting to your email right after we open. The reason for this is because all through the night we have received inquiries that need our attention before you. Please be patient for our response.

We sincerely hope this information is helpful to you when it comes to providing the best customer service we know how to and we hope that this newsletter provide you with helpful information that, perhaps, you did not know about.

If you have any questions about CDO101 our customer help email address is customerhelp@creativedesignoutlet.com