Customer Service FAQs

Because this website is new as of January 1st, 2011 we will be experiencing different customer service dilemmas that require adding to the customer service FAQs section. We have no way of knowing what frequently asked questions will be asked of us so as they come in we will be updating this page with the more commonly asked questions in our customer service department. Here are a few we have so far.
If you have any questions, please email Customer Help.

Q1. My computer crashed and I lost some or all of the tubes I purchased from CDO. What do I do?
Q2. I received a CDO Gift Certificate. How do I spend it?
Q3. I am new to CDO and I'm placing my first order and it keeps asking me to input my CDO license number. I don't have one. What do I do?

Q1. My computer crashed and I lost some or all of the tubes I purchased from CDO. What do I do?

Email customerhelp@creativedesignoutlet.com to get those replaced. This takes a considerable amount of work so a fee applies.

Q2. I received a CDO Gift Certificate. How do I spend it?

Take a look at everything we have for sale on the CDO website. Add to cart what you are wanting. When you check out you would chose to redeem your gift certificate. Make sure all info is the same as what was sent to you from our store, First Name: Last Name: Voucher code number:

Q3. I am new to CDO and I'm placing my first order and it keeps asking me to input my CDO license number. I don't have one. What do I do?

Simply place the word "NEW" in the space provided and the order will be accepted and it will indicate to us that we need to send you a new CDO License Number.